EVERRICH DUTY FREE

Customer Service

Company

智能客服

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Notice on Changes

If you need to change the pickup date or location due to a change in your itinerary, please use the following form to request a change（you must fill in fields marked with * ).
If you are not able to complete the online application via the website, please call our customer service hotline, and our associate will help you.
We hope you have a safe and enjoyable trip.

*Please click the button to be directed to the page with the locations of our Service Centers and their phone numbers.

Service Center

Name *

Mr. Ms.

Phone number *

Email *

Pick-up barcode or bill number *

Set 1

*You can fill in a maximum of five sets of numbers; if you wish to add a set, please click on the plus sign.

Original pick-up location *

New pick-up location *

*If the new pick-up location is different from the original one, please remember that products are limited to what is available on-site due to regulations governing duty-free shops, and you will be served by the staff on-site.

New pick-up date *

New flight or ferry number *

Note

0 / 500

Upload attachments

You can upload image files of your sales orders slip, pick-up slip, new itineraries, etc. (we accept jpgs and pngs). The size of a single file may not exceed 3MB, and a maximum of three files can be uploaded.

Upload

The personal information collected and processed on this website shall only be used for business purposes such as customer management and service and will not be used for any other purpose for the duration of the specific purpose for which your personal information was collected.

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Pickup Changes

Notice on Changes