Awarded with the highest distinction of Gold Metal, Ever Rich Duty Free Shop is ranked No. 1 in Outlet/Duty-Free Store category by the Best Service in Taiwan Award. When the general manager, Kevin Chiang spoke about the achievement and success, he credited them to Ever Rich's belief of playing the role of tourism ambassador in Taiwan. 'We are more than a business of trade - Ever Rich is a business of tourism and services' , asserted by Chiang. Being in the forefront of Taiwan for travelers, their employees don't just greet travelers with enticing duty-free products, they do so with their smiles, enthusiasm and the most warm-hearted services.
23 years since the establishment, Ever Rich has continuously upheld their professionalism in providing renowned services. Chiang frequently encourages his employees to volunteer their services to the public. He calls it 'mobile service' where they bring utile assistance and competent aids to the people in need. For instance, a heart attack incident occurred at Taoyuan International Airport last year was able to come to an exultant end as a result of well-trained staff. Ever Rich's customer service arrived at the scene ahead of first responder and used the AED kit to perform an emergency resuscitation. 'These are the basic services our staff yields. At Ever Rich, we provide all-rounded services' , said Chiang.
Source: Commercial Times - July 4th, 2018